John Rolfe has many support staff that help to keep us up and running,
without them the hospital would not run as smoothly as it does!


Practice Manager


Lindsey Brown

Lindsey grew up in the Richmond area and has been involved with animals her entire life. She began working in the veterinary industry while in high school as a kennel assistant and through on the job training began working as a veterinary assistant. After earning a Bachelor’s degree in Animal & Poultry Sciences with a minor in Agricultural Economics from Virginia Tech in 2008 she moved back to Richmond to continue working as a veterinary assistant while deciding the next step. Wanting to stay in the veterinary field, but not follow down the path of DVM or LVT, she decided to go back to school to earn a degree in business and in 2013 she received her Masters in Business Administration from Averett University. Her next goal is to earn her Certified Veterinary Practice Manager (CVPM) designation.

Lindsey lives in the Lakeside area with her husband and son along with their Yorkie Sophie, unfortunately, their horse Chance is unable to live in the backyard but would certainly help with keep the lawn mowed. When not working, she enjoys horseback riding, reading, vacations with her family, cooking, and gardening.


Licensed Veterinary Technician


Nicole Caldwell

Nicole was born in Bethesda, Maryland but grew up in Arlington, Virginia. She began working at Arlington Animal Hospital in 1999 as a kennel assistant. She later went on to college at Old Dominion University and graduated in 2008.

Shortly after graduation she moved to Hawaii and worked as a Veterinary Technician/Surgical Coordinator for a Honolulu Veterinary Hospital. She later went on to help open the very first Veterinary Emergency Center for the state of Hawaii. Her interests include radiology and internal medicine.

She lives in Midlothian with her five four-legged children Lilikoi (King Charles Cavalier), Cupid (French Bulldog), Brutus (Doberman), Sherlock (Standard Dachshund), and Xander (Mastiff Mix). She enjoys international travel, dining out, and all things related to the ocean.


Reception Staff


Shannan Bowman

Kristen Gutzmer

Faith Haraway


Veterinary Assistants


Morgan Church

– actively pursuing LVT

Lindsay Jorgensen

– actively pursuing LVT

Katie Bernstein


Kennel Assistants


Natalie Orebaugh

Hannah Vincent